Milka Cuisine Refund Policy Effective Date: November 1, 2023

Milka Cuisine is committed to providing exceptional culinary experiences for our clients. We understand that unforeseen circumstances may arise, requiring changes or cancellations to your booked events or services. This Refund Policy outlines the terms and conditions under which refunds may be issued. By making a booking with Milka Cuisine, you acknowledge and agree to the terms and conditions outlined in this policy.

At Milka Cuisine, we strive to provide exceptional service and memorable events for our valued customers. We understand that plans can change, and sometimes cancellations are unavoidable. To ensure transparency and fairness, we have established the following refund policy:

1. Booking Confirmation:

To secure your event or service booking, a non-refundable deposit of 10% of the total cost is required. This deposit confirms your reservation and allows us to allocate resources to fulfill your request.

2. Cancellation Prior to 1 Week of the Event:

• If you decide to cancel your booking after making full payment and provide us with notice at least one week before the scheduled event date, you are eligible for a partial refund.
• A refund of 50% of the total payment will be issued, provided that the cancellation request is received at least one week in advance.
• Please note that the refund process may take up to 30 days to complete from the date of cancellation.

3.and Cancellation Within 24 Hours of the Event:

• Unfortunately, we are unable to offer refunds for cancellations made within 24 hours of the scheduled event.
• In the event of a cancellation within this time frame, the full payment made for the booking will be non-refundable.

Refund Policy Process:

• All refund requests must be submitted in writing, via email, to our customer service team at food@milkacuisine.co.za.
• Please include your booking reference number, event details, and reason for cancellation in your email.
• Refunds will be issued using the same method of payment used for the original transaction.
• The refund amount will be calculated based on the conditions outlined above and will be subject to approval by our management team.
• Please note that the refund process may take up to 30 to 45 days to complete from the date of cancellation.

Exceptions:

• In certain circumstances, such as natural disasters, government restrictions, or other unforeseen events beyond your control, we may offer flexibility with our refund policy. Please contact us directly to discuss your situation.

Additional Information:

• Any changes to your booking must be communicated to us as soon as possible.
• Failure to notify us of changes or cancellations may result in forfeiture of your deposit or payment.
• Refunds are processed in South African Rand (ZAR) currency. Any currency conversion fees or fluctuations are the responsibility of the customer.

Contact Us:

• If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at refunds@milkacuisine.co.za or by phone at +27 71 045 4149.

Disclaimer:

• Milka Cuisine reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed of any updates.

We appreciate your understanding and cooperation regarding our refund policy. Thank you for choosing Milka Cuisine for your event needs.

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Extenuating Circumstances

Milka Cuisine reserves the right to review and consider refunds on a case-by-case basis for extenuating circumstances beyond the client’s control. These circumstances may include, but are not limited to:

• Serious illness or medical emergency: In the event of a serious illness or medical emergency affecting the client or a direct family member, Milka Cuisine may consider a full or partial refund, depending on the documentation provided and the specific situation.
• Natural disasters or unforeseen events: Force majeure events such as natural disasters, severe weather conditions, or other unforeseen circumstances that prevent the event from taking place may qualify for a full or partial refund.

6. Communication and Documentation

All cancellations and refund requests must be communicated directly to Milka Cuisine via email or phone. Please provide your booking reference number and a clear explanation for the cancellation. In cases of extenuating circumstances, please provide supporting documentation to facilitate the review process.

7. Changes to Bookings

Milka Cuisine understands that modifications to your booking may be necessary. While we strive to accommodate changes whenever possible, availability and feasibility will be taken into consideration. Depending on the nature of the change, additional fees or adjustments to the total booking amount may apply.

8. Changes Made by Milka Cuisine

In the unlikely event that Milka Cuisine needs to make significant changes to your booked event or service, we will notify you as soon as possible and offer suitable alternatives. If the proposed alternatives are not acceptable, you will be entitled to a full refund.

9. Contact Us

If you have any questions or concerns regarding this Refund Policy or require further clarification, please do not hesitate to contact us through the channels provided on our website: www.milkacuisine.co.za.

Please note: This Refund Policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates or modifications.

Thank you for choosing Milka Cuisine for your culinary needs. We value your business and look forward to providing you with an exceptional experience.